Limited 4 week Special Christmas Story
Imagine Christmas Ornaments meet Toy Story
Told with 12 richly detailed illustrations
Frequently Asked Questions
GENERAL QUESTIONS
Each story consists of 24 letters sent over a period of twelve months. In addition to the letters, each envelope includes additional items such as postcards, telegrams, posters, newspaper clippings, stickers, and more. All items are carefully designed to provide you with a truly immersive story experience.
You will also have access to our online Extended Learning articles, which give you historical context and additional insights into the era associated with each story. These articles contain no spoilers and are not a continuation or extension of the story and its characters. We hope they inspire you to dig deeper into the history and learn.
Each story is purchased individually and does NOT automatically renew after the twelve-month period. When you're ready to begin your next story adventure, simply visit our website to select your next journey.
You are also welcome to subscribe to multiple stories at once, or take your time and enjoy each story one at a time.
Yes! All of our stories can be enjoyed by the entire family. We aim to provide a wholesome story experience for all.
We are actively creating children stories, stay tuned for updates!
ORDER
Select a Story
Visit our website and choose a story—prepaid or monthly—and add it to your cart.
Shipping
• Enter your recipient’s email address so their letters will be sent directly to them.
• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.
Billing
Enter your own billing information. All billing details will be sent to the email you provide.
Complete Your Order
After completing your purchase, check your email for the confirmation.
For further assistance, please contact support@whisperingletters.com. Response times are typically 1-3 business days.
To send gifts to multiple recipients, you will need to place a separate order for each recipient.
Select a Story
Visit our website and choose a prepaid or monthly story for each recipient, then add it to your cart.
Shipping
• Enter your recipient’s shipping address so their letters will be sent directly to them.
• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.
Billing
Enter your own billing information. All billing details will be sent to the email you provide.
Complete Your Order
After each order is completed, check your email for the order confirmations.
Repeat process for each recipient.
For further assistance, please contact support@whisperingletters.com. Response times are typically 1-3 business days.
If you need to change your order, please contact support@whisperingletters.com with the following information and allow 1-3 business days for an agent to respond.
- An order # or email you ordered with
- Name of the recipient
- Story collection or product
- Address
- Requested change
You may change stories within 60 days for the cost of $5/letter ($7/letter internationally) already sent or processed. We can send one letter at no cost to you. After 60 days, changing stories is not available.
SHIPPING
Letters
The first letter will be shipped via USPS Ground with tracking and will be enclosed in a kraft cardboard envelope. If you ordered a tin + story in the same order, the first letter will be included inside the tin. It will be shipped within 1-3 business days, with an estimated delivery time of 2–5 days after shipment within the US (total transit time: 5–8 days). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the order has been shipped.
Please note that the remaining letters will be sent via regular mail and will not include tracking information. As such, we highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
If you do not receive your products within these time frames, please contact support@whisperingletters.com with the following information and an agent will respond within 1-3 business days.
-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address
Please note that if you are planning to move, notifying your post office will NOT automatically forward The Whispering Letters. Additionally, updating your address in your account will NOT update it on our mailing lists. We sincerely apologize for any inconvenience this may cause. This may result in delayed letters and, if two or more letters need to be resent without prior notification, a reshipping fee may apply. A three week advance notification of an address change is recommended.
To update your address, please contact support@whisperingletters.com with the following information and allow 1-3 business days for an agent to respond.
- An order # or email that you purchased with
- Name of the recipient
- Story collection or product
- Former and new address
RETURN/REFUND POLICY
Our customer’s happiness and satisfaction is our top priority. If you are dissatisfied for any reason, please let us know and we will do our best to help. Our general return and refund policies for specific products are below.
100% Satisfaction 30-Day Guarantee
If you are dissatisfied with the story you can let us know within 30 days and receive a full refund. You are welcome to keep the letters that have been delivered to you. You may also change stories at no additional cost to you if the request is received within 30 days of purchase.
After 30 days, we will refund the cost of the subscription less the value of the letters that have been processed and/or mailed. This will be assessed by dividing the total price paid by 24 to get a per-letter value. This policy is extended to 60 days for international letters.
PAYMENT AND BILLING
100% Satisfaction 30-Day Guarantee
If you are dissatisfied with your story, please let us know within 30 days to receive a full refund. Refunds are not automatic with cancellations but available upon request. You are welcome to keep the letters that have been delivered to you.
You may also change stories within 60 days for the cost of $5/letter ($7/letter internationally) already sent or processed. We can send one letter at no cost to you. After 60 days, changing stories is not available.
Please note shipping costs are not eligible for refund. Costs and/or charges will be deducted from the approved refund amount.
After 30 days
Monthly Subscriptions
After the full refund guarantee expires (30 days), refunds are not available for monthly payments already collected. We will, however, send you the remaining letters that have been paid for.
Prepaid Subscriptions
After the full refund guarantee expires (30 days), you are entitled to a prorated refund of your subscription for up to 60 days from when your subscription began.
After 60 days, refunds are not available for prepaid subscriptions. The remainder of the subscription will be mailed to the address provided.
CANCELLATIONS
We are sorry to see you go! If there is anything we can do to keep you as a customer, please let us know.
Monthly Subscription Cancellation
Click here to cancel your monthly subscription. No password is required. Please have the same email address you used when you made your purchase. We'll send you a four-digit code to access your subscription to your email.
Prepaid Subscription Cancellation
If you'd like to cancel your prepaid subscription, please contact support@whisperingletters.com with the following information and allow 1-3 days for an agent to respond.
- Order # or email that you ordered
-Name of the recipient
- Story collection
OTHER
Select a Story
Visit our website and choose a story—prepaid or monthly—and add it to your cart.
Shipping
• Enter your recipient’s email address so their letters will be sent directly to them.
• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.
Billing
Enter your own billing information. All billing details will be sent to the email you provide.
Complete Your Order
After completing your purchase, check your email for the confirmation.
For further assistance, please contact support@whisperingletters.com. Response times are typically 1-3 business days.
To send gifts to multiple recipients, you will need to place a separate order for each recipient.
Select a Story
Visit our website and choose a prepaid or monthly story for each recipient, then add it to your cart.
Shipping
• Enter your recipient’s shipping address so their letters will be sent directly to them.
• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.
Billing
Enter your own billing information. All billing details will be sent to the email you provide.
Complete Your Order
After each order is completed, check your email for the order confirmations.
Repeat process for each recipient.
For further assistance, please contact support@whisperingletters.com. Response times are typically 1-3 business days.
If you need to change your order, please contact support@whisperingletters.com with the following information and allow 1-3 business days for an agent to respond.
- An order # or email you ordered with
- Name of the recipient
- Story collection or product
- Address
- Requested change
You may change stories within 60 days for the cost of $5/letter ($7/letter internationally) already sent or processed. We can send one letter at no cost to you. After 60 days, changing stories is not available.